Cactus & Succulent Soil Builder (DIY Mineral Kit)

Good afternoon Paul,

Thank you for sharing your feedback regarding our product. We appreciate your attention to detail in recognizing the presence of perlite, as clearly indicated in the accompanying imagery. However, I would like to clarify that the proportion of perlite in the mix stands at approximately 50-55%, which slightly differs from your estimation.

It's worth noting that your observation about the similarity between this mix and our Mineral Based Soil is accurate, although I would like to emphasize that these are distinct products tailored for different purposes. The intention behind maintaining separate branding is to offer our customers a diverse range of choices without causing confusion.

We regret that our product did not align with your expectations on this occasion. I would like to take this opportunity to remind you of our comprehensive money-back guarantee, which applies to all DRGT Pty Ltd branded products. Should you encounter dissatisfaction with any of our offerings upon receipt, I encourage you to reach out to me directly. By doing so, we can engage in a productive dialogue to better understand your concerns and work towards a satisfactory resolution.

Kindly note that the aforementioned guarantee is applicable to purchases made within a specific timeframe. Unfortunately, as your acquisition of this product dates back to January, I am unable to extend this particular offer at this juncture.

Your insights are valuable to us as we continually strive to enhance our products and services. We look forward to the possibility of restoring your confidence in our brand in the future.

Warm regards,

Scott
DRGT Pty Ltd